Break/Fix

One of the most challenging elements of implementing or upgrading a technology solution is when equipment fails, business productivity is lost and the bottom line is largely affected. Group Mobile provides break-fix on failed technology solutions within your infrastructure, network stops functioning, or software programs are not working. Our dedicated break-fix support team will have your systems up and running with very little down time.

OptionBronzeSilverGoldComments
3-Year bumper-to-bumper warranty including damage One display failure per year, mis-use and abuse are not covered
3-, 4-, and 5-year terms available At set price when purchased up-front
24-hour technical support Via toll-free number
Portal access with online RMAs Including FAQs and vendor bulletins
Optional online chat sessions Available 9:00a.m. Eastern to 5:00p.m Pacific time
Overnight shipping to and from the service center Given standard fedex shipping locations
Next day 8:00a.m. delivery of repaired unit Request must be received by 3:00p.m. Arizona time
Master image reload prior to shipping Image is maintained at the service center
Lost or stolen device tracking Via Absolute Software's Computrace
Mobile device management Remote delivery of software up-dates
Hot spares with advance exchange End user receives replacement device by 8:00a.m. the next day
Master image reload and configuration Configuration requirements provided by the customer
Full-time asset tracking Monthly reporting by the CSAM
Client Service Account Manager (CSAM) Single point of contact assigned


*Can be purchased for 3-, 4-, 5-year periods